Ridiculous email questions can actually lead to helpful suggestions for online interaction, if the nature of the questions themselves is examined closely. By doing this, we can add important dimensions to our practice of “netiquette,” or network etiquette,and our understanding of considerations of scale in personal—but nonetheless global—telecommunications.
Harris, J. (1997). Ridiculous questions: The issue of scale in netiquette. Learning and Leading With Technology, 25(2), 13-16.